Policy
Refund Policy
Digital work cannot be 'returned', so refunds follow milestone logic. This policy is deliberately simple and applied fairly.
Before work starts
- If you cancel before any work has started, a partial refund of the advance is possible (minus any payment gateway charges and time already spent on planning/research).
After work has started
- The advance becomes non-refundable once work begins.
- If you cancel midway, the value of completed work is calculated and deducted; any remaining balance from payments made can be refunded.
Client delays
- If content or feedback is delayed from your side, the timeline extends — this is not grounds for a refund.
- Projects inactive for 30+ days due to client non-response may be closed, with completed work billed.
After digital delivery
- Once final files/access are delivered, refunds are not applicable.
- Genuine defects in delivered work are fixed free of charge — that's a quality commitment, not a refund matter.
Custom projects
- Milestone-based custom projects are refunded based on milestone completion: completed milestones are billable, incomplete ones refundable.
Refund processing timeline
- Approved refunds are processed within 7–10 working days to the original payment method.
- Payment gateway or bank charges (if any) are deducted from the refundable amount.
- You receive written confirmation once the refund is initiated.
Questions about this policy? Email contact@skilloura.com